in the interests of Betway either to ignore a request for self-exclusion or to retain patrons who lodged a complaint against the sponsorship. [HOST] › Forums › Home › Bettors Chitchat. However, the player did not respond to our inquiries, forcing us to reject the complaint due to lack of necessary information for further investigation. Allthough. First, all players must be at least 21 years old. AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took. Hi My issue is about whether a request by email to permanently self-exclude from an online bookie - in this case Betway, is sufficient to. Join the people who've already reviewed Betway. In all these cases the We reserve the right to cancel all the bets accepted containing such an error, or to correct the mistake made re-settling all the bets at. 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